Our Policies
We have policies for both Treatments and Courses. By booking your treatment or course, you are agreeing to our policies, so please read them carefully before booking.
Our Policies for Treatments
By booking your treatment with us, you agree to the following:​​​​​
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Failure to adhere to our cancellation policies may result in restrictions on future bookings.
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We require a minimum of 24 hours notice for cancellations or rescheduling of appointments. Cancellations made within 24 hours of the scheduled appointment will incur a charge of 50% of the total cost of your appointment. Failure to attend your scheduled appointment without prior notice may result in being charged the full cost of your appointment. ​​
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Please arrive on time to your appointment. If you are more than 15 minutes late for your appointment, we may not be able to accommodate your appointment, but you may still be charged.
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Clients must inform us of any allergies or medical conditions prior to your appointment. In the case that this is communicated with delay, we may enforce our cancellation policy.
We will not perform treatments on lashes or nails that show signs of infection or illness. Please inform us of any suspected infection or illness as soon as possible, to avoid cancellation fees.
We provide aftercare information for all clients. It is the clients responsibility to follow aftercare carefully, to ensure longevity of your treatment.​
Our Policies for Courses
By booking your course with us, you agree to the following:​​
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As soon as payment is taken, your course booking is confirmed.
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All course fees are non-refundable.
If you provide a minimum of 14 days' notice, you may reschedule to another course date, however we only accept courses to be rearranged once.
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In the event that we need to cancel your course booking, you will receive a full refund, or the opportunity to reschedule to a different date.
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All courses are non-transferable and must only be attended by the registered student.
You cannot transfer your booking to another person.
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You may be required to bring a model for practical work. In some cases, you may be able to work on other students, and other students may need to work on you. This will be specified after you have completed your booking. Please ensure you/the model arrives with no product on the nails.
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All courses must be attended alone, unless explicitly agreed upon in advance.
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All of our courses are taught in English. ​
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After course completion, you must provide 4 successful case studies before you are qualified in your chosen course. This can be photograph or video evidence, but must be your own original work. If we have any suspicion, for any reason, of plagiarism, you will be required to resubmit your case studies, which may result in a delay in your qualification.
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Filming or recording any of our courses, in any manner, is strictly prohibited.
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You must confirm that you are 16+ years old, to be eligible to complete the course with us. Additionally, you must confirm that, to the best of your knowledge, you do not have any allergies to nail products or materials used in or associated with nail treatments. ​​​
We understand that extenuating circumstances can arise, and we are committed to reviewing each situation individually, and providing support where possible. However, as a business, we must adhere to a strict cancellation policy to ensure we can continue to provide the highest level of service to all our clients. and students.
​Thank you for choosing Beauty Space Chelmsford.